Miraz
Miraz

A couple of weeks ago I paid Amazon ~$20 on top of purchase price to ship me a pair of new earbuds. They were defective. Turns out I can’t ship them back because international parcels can’t contain more than 2 batteries. The postal worker also mentioned a cost over $100! 🤬

Screenshot of the rule about max 2 batteries. Screenshot of packaging rules for batteries.
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jeremybakernz
jeremybakernz

@Miraz … I only buy such things locally for this sort of reason.

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Miraz
Miraz

@JeremyWxBaker Looks like I’ve learned a very expensive ($120) lesson…

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yatil
yatil

@Miraz Are the batteries over 20Wh? That sounds like a lot. The AirPod Pro batteries have 0.15Wh each, plus the case. I didn’t find a measurement about that, but I doubt it is more than 20Wh. At least might be good to check.

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teisam
teisam

@Miraz My guess is that you are within the limit with regard to the number of single cell batteries. One for each bud and probably a slightly larger one for the case. And way under the limit of watt-hours.

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jeremybakernz
jeremybakernz

@Miraz :(

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Miraz
Miraz

@teisam @yatil Useful points thanks, especially re single cells. But the postal workers are the ones who have to be convinced… I’ve contacted Amazon for additional help.

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In reply to
yatil
yatil

@Miraz Fingers crossed! I mean it did get shipped internationally, so a return shipment should be somehow possible, right?

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Miraz
Miraz

@yatil That’s my reasoning too… Plus Aotearoa New Zealand is full of earbuds etc. We definitely didn’t make them here!

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teisam
teisam

@Miraz They might interpret it very strict. But if my reading of the rules you should be able to send two MacBook Pro 16 via the mail since they have a battery within the 100W limit. It would be somewhat ludicrous to not be able to send some earbuds with a charging case under the same rules.

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Miraz
Miraz

@teisam At the two post offices I visited they freaked out at the notion there were Lithium-ion batteries in the package. I said it was just earbuds but they were unmoved… The rules for sending internationally are different from those within country.

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yorrike
yorrike

@Miraz Send them via a courier company if worst comes to worst. DHL brings all the Apple products into NZ, I clouding laptops, so they may have a better handle on things.

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Miraz
Miraz

@yorrike Thanks. I’ll look into DHL. The PO had suggested NZCouriers when I asked who could carry them, but the prospects looked bad there too.

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