I wouldn’t mind an AI assistant that could call my doctor’s office, wait on hold forever, and make a 6-month follow-up appointment. Seems like we should be close to that. 🤖

@manton I agree with you, but also it feels like we solved these problems in 1998 with these magic things called "Websites”

@mcphat @manton My first thought was, “Why doesn’t the doctor have a portal for scheduling?” My second was, “Well, I’m constantly asked to fax things to insurance companies to get my scripts and orders approved, and why on earth is fax still a tool in use?”

@timapple They demoed it but I don’t think it ever shipped in a real product.

@manton I thought Google demoed this at I/O a couple years back: https://www.wired.com/story/how-google-ai-phone-features-work/

@fernandroid Indeed they did. It never went anywhere, but maybe it was before its time. (Or it’s a bad idea! I’m not sure.)

@mcphat @manton No reason the AI assistant can’t navigate the website and answer questions too. And then deal with the inevitable phone call when the website doesn’t work, or can’t meet my need, which is at least half the time, probably more. Literally happened to me TWICE today with basic medical scheduling and medicine refilling/insurance information changes.