Or it could have been flat-out phishing. I clicked on the Contact Us link, and got a hot mess of a contact page. Then I looked at this e-mail more closely, the return address seems suspect. (applesupport@insideapple.apple.com) The case number was faked. Glad I called Apple!

@jean I wonder how they got to use a subdomain of apple, unless that was the spoofed and the real one was deep in the headers.

@macgenie some of these phishing emails are so clever nowadays. If there’s a link or button in an email asking for details, to sign in or anything like that, I check the email sender. One time I had a very strange email from (I think it was my bank) with a different domain to the banks usual one. So I logged in normally and it turned out the email was on the up and up.