@patrickrhone Thank you Patrick and all.

I wonder if much of our different experiences on this thread relate to our work roles? I work primarily with large governmental organisations in child protective services where, in general, people are not very tech-literate. Email is used almost as an audit trail and has been ‘over-embraced’ so deleting and missing things is serious. I teach about some of the methods to use and manage email but, to be honest, it’s very hard to fight this monster that’s been created and is led from the top. The poor practices are very deeply embedded in many organisations. As a result, out of control & mixed-topic email threads, coupled with indiscriminate cc use, means that even for me as an ‘outsider’ consulting with them, my inbox is a mess. Sanebox is brilliant but it’s not built to manage so much user-error. Neither am I 🙃. The ability to re-organise and title threads and retitling feature in Hey really interests me for this.

I’m also keen on their work looking at stopping trackers and creepiness in a cleverer way than spam filters. I gather they are going to open source this bit so hopefully other email providers will take up and build on this over time. One less tracker circling me to force purchase of mahabi slippers would be most welcome  ☺️