the Magic Kingdom experience is now entirely mediated via pocket computer. 40,000 people desperately trying to figure out what screen to swipe to, or what button to press. park employees are now indistinguishable from Genius Bar employees
@richText That is ironic, for a company that was once known for its clever management of long lines, etc! And everybody is still left staring at their phones for an experience they paid to have offline, presumably...
@annahavron There are obvious advantages to their smartphone approach but so many people aren’t savvy enough to take advantage, it throws cast members into tech support roles. (still… epcot remains my favorite place.)
@richText Having found myself becoming default tech support in supposedly unrelated roles, I could relate!