@colinwalker That really sucks, I’m glad you were able to get home safe and sound. I have so many questions about this organization’s workflows, but I’ll leave those to your capable imagination.
@colinwalker sorry to hear your holiday was interrupted. A few years ago my car’s engine failed on a red light in middle of the city. I called my insurance, since they have free towing. Was told I’ll just have to wait 30 minutes. Took them will over 2 hours to show up.
@colinwalker so I guess they just opt for the cheapest service or deal available to them, at cost of time to their customers.