😩 First disappointment with HEY. Seems like new accounts are limited, for the first two months. I get that spam needs controlling, but who would spent $99 on an account for spam? Anyway, I have 144 parents waiting for an email, and I can’t send it.
@jeannie I can have up to 50 recipients per email, but I really need them all (144) on the same email, as we’ll all be replying back and forth for a month, on the same thread 😔
@jeannie We do, yes. But try telling that to the other 143 parents. It's either email, or WhatsApp. And you can be damn sure no one is willing to have yet another WhatsApp group going... 😅
@jeannie At this point (I really needed to send this tonight, and it's past 11:30PM here) I'm just waiting to see if HEY can flag my account as safe before the two month period, or just go to good old Fastmail, and use another email. I would rather use this one, but...
@maique Please ignore my last comment. I have now read the thread and remembered that you are on a trial. I got to keep my HEY email address even though I left the platform for a few years, I think because I signed up before they launched? So trying it again has not subjected me to any limitations.
@maique That seems like such an arbitrary limitation, especially for a paid account as you said. If someone wanted to use the platform to spam, they could just as easily create a throwaway account for free. I don’t understand why they would do this.
@crossingthethreshold You have probably paid for a whole year, so you got your name forever. I’m also not on trial anymore, I did pay for a full year. I can only have 50 recipients per mail for a couple of months, then 1000 like everyone else. I don’t get it.
@maique How strange? Was your account still active when you signed back into HEY? When I first signed back in, my account was still there…password, 2FA. Yes, I had to pay to activate it to send email, but it had just sat dormant since I left HEY after the first year. I haven’t tried to send emails to a lot of people, but I have also not heard mention from them if any restrictions?
@vincent Very. I even emailed Jason himself, trying to get the limit lifted! But I should have emailed the parents yesterday, and this is bugging me a lot, I don’t like to be late with these things.
@crossingthethreshold It was not, because I did not pay for the full year, I asked for a refund at the time. Maybe I’m about to do the same…
According to their support
New accounts are limited to 50 recipients per email, 500 recipients per day, and 500 emails per day.
After two months in good standing, accounts are limited to 1000 recipients per email and, currently, no limits on recipients per day or emails per day.
I had not heard about this, of find mention of them on their site.
@maique I had also not read of this. It seems rather harsh. I guess that they are basing of some experience, but I am not aware of other email services that put restrictions on new users, are you?
@crossingthethreshold I am not, but I’m not an expert on email 🙂 I was rather happy with how things worked, maybe I should have just kept quiet.
@maique it’s probably too late now, but with HEY if you sent it in batches you can combine the threads into one I believe so still get all replies in a unified email (at least for you). Also what a crappy limit for a paid customer!
@maique wow, if you are emailing 144 parents and there will be replies, you can quickly get in trouble with the 500 emails/day. What an arbitrary measure for a paid account. 😞
@pcora Tell me about it. I emailed them back, trying to get the limitation lifted, but still waiting. I have to send it this morning, already late, and I’ll probably ask for a refund as soon as I do that. This is very annoying, and not something I expected to have to deal with. I was having fun until now 😔
@maique haha you found their irks quickly. It took me longer to find proton irks, but I’m going back to Fastmail. It never disappoints! 🙂🙃
@maique I know. I considered using as a mail client as you. But the fact that sent msgs are not stored in Fastmail kept me away. And I am having to deal with moving stuff out of Proton. I am left with a lesson: no more closed silos.
