Here’s a note to myself that I just found, dated May 17, 2024. So a few weeks before WWDC this year:

AI Idea: LLM chatbot trained on the Apple Knowledge Base of support documents

And what was one of the universally praised features of Apple Intelligence introduced at WWDC? A supercharged Siri with “expansive product knowledge.” Calling that a win! 💪

@jarrod - in my book that makes you the product owner!

@jarrod 🤣

@jarrod It's one of the best use cases for LLM. NetApp is also doing this with docs.netapp.com where you can ask very technical questions about how to do things.