I’ve been in the Hotel/Restaurant business for nearly 40 yrs. The ones that succeed are middle of the road and consistent. The farther from middle, the smaller the customer base and the less wiggle room for economic challenges. Even hotels make this mistake with their restaurants.
@hawaiiboy that’s interesting. I would have thought it would be the opposite - at least it is in most businesses. You need something that distinguishes you from the pact or better execution. Preferably both.
@robj In many industries being different is good. Most meals are based on familiarity and predictability. I’ve leaned this first hand and by making and seeing mistakes. People eat close to home (figuratively and geographically)
@robj Coming back to this (on a day off). Food is personal to people and people prefer familiarity. When they find a place that they like, they don't want it to change. IE: a certain flavor and style of Mexican food. They may try something new, but now as often as one thinks
@hawaiiboy Definitely agree with that. I order the same tings at my favorite restaurants all the time. Why? Because I like them!