Summary: Analytical and detail-oriented Data Analyst with extensive experience in dataanalysis, database management, and stakeholder communication. Proficient in Excel, SQL, and
data validation. Adept at transforming complex data into actionable insights to drive program improvements and enhance support initiatives. Eager to contribute to an organization by
leveraging my expertise in data analysis, communication, and problem-solving.

Skills:

1. Data Analysis & Reporting:
   • Analyzed complex datasets to identify trends, financial implications, and anomalies.
   • Created and automated comprehensive reports using Excel and other relevant tools.
   • Managed multiple data points, ensuring accuracy and consistency across all documents
   and databases.

2. Technical Proficiency:
   • Advanced knowledge of Excel, including formulas, pivot tables, and automation tools
   (e.g., VBA).
   • Proficient in SQL for data analysis and database management.
   • Experience with data validation and reporting in a professional environment.

3. Communication & Problem-Solving:
   • Communicated with stakeholders, providing guidance and updates.
   • Answered phone calls, emails, and letters, offering status updates and support.
   • Resourceful in gathering relevant information and making decisions within the existing
   framework.

Employment History:

Data Collection Associate | April 2021 - Present
• Managed and analyzed data for client projects using advanced tools. Leveraged Python and SQL for data processing, ensuring the delivery of high-quality data-driven insights. This resulted in a 30% increase in project efficiency, which improved overall client
satisfaction and led to additional business opportunities.
• Collaborated with cross-functional teams to develop and maintain dashboards using Tableau. My work provided actionable insights to stakeholders, which enabled data-driven decision-making that led to a 20% increase in campaign effectiveness. These dashboards continue to support ongoing performance tracking and optimization efforts.

School Crossing Guard | March 2023 - Present
• Ensured the safety of students and pedestrians by managing street crossings during school hours. I implemented a systematic approach to manage pedestrian flow, reducing incident rates by 15%. This contributed to a safer community and a more positive environment,
fostering trust and cooperation among community members.

Security Guard | December 2013 - December 2020
• Conducted thorough property inspections and identified safety deficiencies. By training new team members in security protocols and emergency procedures, I improved operational efficiency and ensured compliance with safety regulations. This led to a 25%
reduction in security incidents over my tenure, creating a more secure environment for clients and residents.

Claims Examiner, Litigation/Arbitration Analyst | October 2008 - April 2011
• Analyzed and processed case documents with a focus on legal compliance. I developed data-driven defense packages using Excel and Python, which streamlined workflows and reduced processing times by 40%. This efficiency gain allowed the company to handle a
higher volume of cases and improve client service delivery.

Education and Certifications:
• Bachelor of Arts in Telecommunications, Pennsylvania State University, University Park,
PA
• Notary Public, New York