I’m not in a position to label it or justify it. Nor am I Palestinian. So, you’re asking the wrong person.
What Hamas did is correctly called a war crime. 100%.
But for decades, DECADES, Israel (and the United States as a partner) has been getting away with a scale of war crime that is far worse. See the stats on my other post. As well as land theft and apartheid with ZERO accountablity. Most Americans have been silent on that. The concern for justice in the US is one-sided and has been for decades.