150 from a VM phone, 0345 4541111 from any other phone - choose the options for “I have a fault with my TV service”. Alternatively you can wait on here for staff to respond, which may take a day or so. You’ll need a 4K Ultra HD TVnbsp;well as the Sky Q 1TB UHD box ornbsp;Sky Q 2TB box and the Skynbsp;Q Experience.nbsp;You can then watch Sky Cinema and Sky Sports in Ultra HD, as long as you have those add-ons. Sky Sports News 5-7pm First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing’s reported, assume VM don’t know about your fault and ideally you’ll need to call them. ICC Cricket World Cup Sky Sports News 5-7pm Why we chose it: This offer gives you Sky Stream, Sky TV, Netflix and Sky Sports. This means there’s a huge range of entertainment and news channels on offer as well as top-flight sporting entertainment.