For twenty years, Jen Kramer has been educating clients, colleagues, friends and graduate students about the meaning of a "quality website." Since 2000, she has built websites that are supportive of business and marketing goals in a freelance capacity and as part of an agency. Jen is a Lecturer at Harvard University Extension School in the Master's of Liberal Arts in Digital Media Design, teaching at least five courses per year, advising students, and assisting in curriculum design. She is a 2018 Shattuck Award winner, presented for excellence in teaching. Jen is also a prolific video author, creating over 50 training courses for LinkedIn Learning (formerly Lynda.com), O'Reilly Media, Aquent Gymnasium, osTraining, and Frontend Masters. Jen's most recent book is Before You Code: Validate Your Idea, Build a Better Product, and Plan Your Way to Success, co-authored with Heather O'Neill. Previous titles include Joomla Start to Finish (2010) and Joomla 24-Hour Trainer (2011). She is also available for individual private tutoring, customized classroom training, and occasional freelance web design work. Jen earned a BS in biology at University of North Carolina at Chapel Hill and an MS in Internet Strategy Management at the Marlboro College Graduate School.