DayOne Users: There’s a bug that replaces all your entry photos with thumbnail copies sleepyowl.ink
@vasta @vishae Oh, no! That’s terrible! Are these the same people who exposed private journals publicly not too long ago? If so, not a good look for them.
@vishae This is terrible! Not just the bug, but even the customer support. What kind of service lectures their users when it is they who have messed up? Pathetic. Especially poor given the subscription they charge.
@smokey yes, the same company. I’d given them the benefit of the doubt quite a number of times already. In the past, they at least sounded sorry for the inconvenience and worked to fix the issue. This time it was very much a “shrug what can you do?”
@smoke @vasta @amit Update on the Day One issue: the day after terminating communication with Day One support, I get contacted by the support manager, and then by Paul Mayne (CEO/Founder of Day One). They had both apologised for the way the issue was handled and have worked with the devs to try to find a solution to my situation. They tell me the bug affects <1% of users and that they would have a hot fix out by the end of the week. This fix would hopefully restore my missing images.
I’m happy to see that what I’d initially experienced from their support team is not the norm and I’m cautiously optimistic that my journals would be restored to me. I guess I can trust them with my stuff for a bit longer?
@vishae Glad to hear that they came to their senses about the way they handled things, and fingers crossed their fix restores your images. (<1% of users could still be a lot of people and a ton of images depending on the size of the DayOne userbase; that’s always a bit of a weasely statistic to trot out in an apology….)
@vishae That's the way to customer delight. Good luck, hope they are able to get your journals back.
Latest update to this situation: the TestFlight version of DayOne (4.2.3) fixed the missing images issue on iOS. I’ve been told that the macOS fix has been submitted to Mac App Store for approval. So all seems good so far.