@mcg I guess. You know I was reading that at the time and thought the exact opposite. It's funny how things are so disparate in different parts of the world. Over here you get a month for every year you spent at the company, by law. My last job working for someone else lasted 19 years. They were trying to downsize, so they were actually offering 1.5 months per year.
@pimoore I've got a new project I'm gettting off the ground—my current buisness has used Basecamp for, at least, five years. In a few months, it'll be interesting to see the impact of this. From a public (and employee) relations perspective it sure seems like it could have been handled better.
@crossingthethreshold I miss HEY already, but glad I gave up in the end. Already refunded. You’re right. I guess they can always hire more people, and get to those updates, but everything seems tainted now. Also tainted the hey.com address, so people might think twice before using it. Afraid it might wither a bit.
@mikehaynes Ah, noted. Thanks!
Yes, hard to pass up in the current environment.
@patrickrhone @mikehaynes Tempting offers are easy to pass up if you’re happy where you are. Temptation only works on the dissatisfied.
There’s a saying in the management consulting biz: People join a company because of its mission, they leave because of its management. No company is exempt from this. If an employee is loyal to the mission but the management is terrible, that employee will take the first opportunity to get away.
The appalling hubris of those two chuckleheads: they confused everyone’s loyalty to Basecamp with loyalty to them. (But I shouldn’t be surprised: it’s a classic mistake that every autocratic dictator makes.)
@manton Absolutely, yes. And there are so many nuances. For example, it’s not just that management has to be “terrible” in order for employees to decide to leave; it can be any sort of irreconcilable conflict between the management style and the employee. And speaking of nuance, a more measured way of making my main point is that managers often fool themselves into thinking everything is fine simply because no one is bolting for the door. People may not be loyal to what you think they are, which could lead you to put all sorts of effort into maintaining loyalty that isn't actually there. Like Rands sez, bored people quit. Offended people do, too.
@maique I feel like customers are a big factor that gets lost in the discussion of what’s happening with employees. It’s a shame for those that were still using and enjoying HEY to be placed in the position of having to cancel the service out of fear of longevity and continued support. Not unfounded concerns, since the entire iOS dev team is now gone.
@pimoore I do think that that is a part of this whole episode that is not been talked about. Plenty of people congratulating themselves on never using their products, but I imagine plenty quite happy with what they are using and wondering what next? Do they stay or move on (for all sorts of reasons)?
@maique I hear you. I have two months to run on my subscription. I joined last year after hearing about it on Micro.blog when it was still pre-release. I was not handling my email well and HEY has helped, a lot. I have had concerns about being locked in, but overall I was happy with my experience. I’ll keep en eye on what happens next, but will probably use the next two months to migrate elsewhere…and tell all those who I have asked to use my HEY address to now use this new one! 🙄😁
@crossingthethreshold I was using Hey, and liking it a LOT. Hadn’t started using their email everywhere, but loved it as a client for my domains with the SMTP workaround. Not enough to justify the cost, but really enjoying the experience. Now I’m back at square one, and it’s not an issue. But I miss it.
@JMaxB I have really no idea if they're going out of business, but I doubt it. I have no more information than the one shared online. I'm not even in the industry, and am in another continent. All I have to go on are feelings.
I felt uncomfortable when I read about it, and sticked around a little longer, trying to make sense about it. A few posts and a podcast later, I was feeling more uncomfortable, and seriously started considering moving away from the service, one that I was really enjoying using.
A day later I read about all the people leaving the company, and, still mostly in the dark about the whole story, as most of us are, thought it was enough to part ways with Hey. If the ones that built it are willing to put that behind, and feel they had to leave, something must be going on.
I found the product well designed, well marketed, and supported. The people I spoke to as a customer, needing support, were always very nice, helpful, and quick on the replies. They were everything I can hope for in a company.
But now they're gone. I have no idea what's coming in the future, but the ones that made the product I loved are gone because this mess took place. I could no longer support it, or use it without that nagging feeling. So I left.
I might, of course, be totally wrong. But I went with my feelings.