@adoran2 Ah! I work designing conversational interfaces (like Alexa and Google), and while I've read several other books on conversation, not this one. Thanks for the reco.
@bsebesta Ah, super! The book is written for the general reader but I thought it was really insightful.
@adoran2 I'll have to read it. BTW, how do you make the nice quote graphics you use for some of your books? Is that custom or do you have a tool to automate it?